The Toolkit identifies good practices and support strategies for projects aimed at supporting organisational development and capacity assessment generally, with a focus on the two substantive areas of NHRI work:

• Protection mandate: investigations, effective complaints handling strategies, alternative dispute resolution and conflict resolution (at both the individual and community levels), public inquiries and monitoring.
• Promotion mandate: good practices in public education, media relations, advice and assistance to government, reports, policy development, and programs of cooperation that can “leverage” resources and achieve broader impact.

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